Available for hire

Bea
Torres

Virtual Assistant  ·  Client Support  ·  Admin Pro

4+ years handling client communication, CRM management, and account coordination across BPO and tech industries. Proficient in 10+ tools and ready to plug in from day one.

4+ Years Experience
10+ Tools Proficient
3 Industries
Hire Me View Experience
Bea Torres
PHT · UTC+8 Flexible Timezone
Bea Torres
About Me

The person
behind the work

I'm a customer-focused professional with over 4 years of experience across technical support, client retention, account management, and B2B sales coordination — working with companies like Concentrix, RingCentral, and Alorica.

4+ years of hands-on experience handling high-volume client communication, CRM management, and account coordination across BPO and tech industries — proficient in 10+ tools including Salesforce, HubSpot, Zendesk, and Google Workspace, ready to plug in from day one.

I don't just complete tasks — I anticipate needs. Whether it's keeping a CRM organized, following up before clients have to ask, or handling a difficult conversation with professionalism, I show up fully and consistently.

📍 Location: Quezon City, Philippines
📧 Email: beatorres965@gmail.com
📱 Phone/WhatsApp: +63 915 799 1735
🕐 Timezone: PHT (UTC+8) — flexible hours
Tech Stack

Tools & Platforms

💬 Communication & Support
SlackZoomMicrosoft Teams GmailGoogle WorkspaceSkype WhatsApp Business
📊 CRM & Sales Platforms
SalesforceHubSpotZoho CRM RingCentralZendesk
🗂️ Productivity & Admin
Google DocsGoogle Sheets Microsoft WordMicrosoft ExcelCanva
Core Competencies

What I Do Best

💬
Client Communication
Phone, email, and live chat support with empathy across B2B and B2C environments.
🗂️
CRM & Admin Support
Data entry, account documentation, follow-ups, and CRM management across Salesforce, HubSpot, and Zoho.
🔧
Technical Support
IT background enables quick troubleshooting, software navigation, and connectivity support.
🤝
Account Management
Client needs assessment, retention strategies, and relationship management for long-term trust.
📊
Lead Generation
Prospect research, outreach coordination, pipeline tracking, and follow-up management.
🗓️
Scheduling & Admin
Calendar management, inbox organization, task prioritization, and executive admin support.
⚡
Conflict Resolution
Calm, solution-focused approach to de-escalation and complaint handling under pressure.
🌐
Remote Collaboration
Independent work across time zones with strong written and verbal communication.
What I Offer

VA Services Tailored to You

01
General Virtual Assistant
Email management, scheduling, data entry, research, document preparation, and daily admin tasks.
02
Customer Support VA
Handling inbound inquiries, resolving issues, managing live chat or email tickets for high satisfaction.
03
CRM & Sales Support VA
CRM data management, lead follow-ups, prospect communication, and pipeline coordination.
04
Account Management VA
Maintaining client relationships, tracking account health, and ensuring smooth B2B communication.
05
Technical Support VA
First-line tech support, software troubleshooting, system onboarding, and IT helpdesk functions.
06
Executive Assistant VA
Calendar management, meeting coordination, inbox management, and confidential document handling.
Career History

Work Experience

Oct 2025 — Present
Sales Director Current
Emapta · Ozolio
  • Direct client communication, account coordination, and B2B interactions.
  • Client concerns, account follow-ups, and relationship management.
Aug 2024 — Jul 2025
Sales Acquisition & Account Manager
RingCentral
  • Account acquisition, prospect communication, and client needs assessment via RingCentral and HubSpot.
  • CRM updates, follow-ups, and accurate account documentation.
May 2023 — Aug 2024
Retention & Sales Representative
Concentrix
  • Customer concern handling, cancellation prevention via Zendesk and Salesforce.
  • Difficult conversations handled with patience, empathy, and strong conflict resolution.
Sep 2021 — Nov 2022
Technical Support Representative
Alorica
  • Customer inquiries via phone, email, and chat using Zoho CRM and Google Workspace.
  • Internet setup, equipment configuration, connectivity, and basic troubleshooting.
A Glimpse
Bea Torres Bea Torres Bea Torres Bea Torres Bea Torres
Get in Touch

Let's Work Together

Available for full-time or part-time VA roles. Let's talk about how I can support your business.

Email beatorres965@gmail.com
Phone / WhatsApp +63 915 799 1735
Location Quezon City, Philippines
Availability Open to offers
Send Me a Message